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Terms of Service

Thank you for choosing Compello Pty Ltd for your owned properties (“Property”). 

Please review these terms (“Terms”) and the Schedule carefully, as they govern our safety and compliance services, including smoke alarm, gas, and electrical safety and compliance services, as well as any other services we may offer for your Property (each a “Service” and collectively “Services”). Each Service is governed by specific terms and conditions set out in the Schedule (“Service Terms”). In case of any inconsistency between these Terms and the Service Terms, these Terms will take precedence. By accepting any of our Services, you agree to be bound by these Terms.

Please be aware that we may update these Terms from time to time, including changes to fees, charges, cancellations, and modifications to the Services provided to your Enrolled Property.

Review our Privacy Policy to understand how we handle the information collected while providing our Services. By entering into these Terms, you consent to the collection, use, and disclosure of your personal information as defined in the Privacy Act 1988 (Cth) in accordance with our Privacy Policy.

In these Terms (where applicable), the singular includes the plural and vice versa. The term:
“Agent” refers to your appointed property manager as of the Commencement Date.
“Australian Consumer Law” means the legislation detailed in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Commencement Date” is the date a Service starts for an Enrolled Property, as communicated to you in writing.

”Compello” refers to any of our Related Entities, collectively known as “Compello”, “we”, “us”, or “our”.
“Enrolled Property” is a property registered to receive a Service or Services from us.

Excluded Property” means, for a Service, a property that:

  • Is not a residential dwelling;
  • Is not a property type we typically service, as determined by us and notified to you;
  • Is not enrolled in the Service by your Agent or you;
  • During the Term, is managed by a different agent;

Has had the Service suspended or terminated by you, your Agent, or us.
“Law” includes any relevant statutes, regulations, instruments, and by-laws with jurisdiction over the Services, including the Australian Consumer Law.
“Property” covers rental and owner-occupied properties, including all synonyms like flat, apartment, premises, residence, etc.
“Related Entities” is defined in the Corporations Act 2001 (Cth) and includes Compello Pty Ltd ABN 46680558829.
“Term” is the period from the Commencement Date until the Termination Date.
“Termination Date” is the date Services end as per these Terms.
“You” refers to the property owner of the Enrolled Property.

The Services

Your property is an Enrolled Property and will receive the Services during the Term in exchange for the Fees.

Fees and Payment

Fees are based on the Services the Enrolled Property is enrolled in and will be communicated to you by us or your Agent at enrollment, along with these Terms. You authorize your Agent to make payments to us on your behalf for any Fees due. For properties enrolled in multiple Services, Fees are payable within fourteen (14) days from the invoice date, without set-off or deduction.

Suspension and Termination

You may terminate the Services for the Enrolled Property at any time by providing us written notice. Upon termination, the property will cease to be an Enrolled Property and will automatically become an Excluded Property.

We will immediately suspend Services if:

  • An invoice remains unpaid past the due date;
  • You or your Agent breach these Terms;
  • Necessary information for effective service delivery is not provided;
  • Instructions, documentation, or approvals are not provided as required;
  • We are advised that entry to the Property is restricted due to health concerns; and/or
  • Compliance recommendations are not followed.

Following suspension or termination, we may terminate these Terms with written notice.

Following Suspension or Termination

Upon suspension or termination:

  • You must pay any outstanding Fees immediately;
  • We are not liable for compliance obligations or Serviced Equipment maintenance;
  • You assume all risks related to compliance and Serviced Equipment;
  • If terminated by your Agent due to a change in management, you agree to indemnify your Agent for any fees payable to us.

Restrictions and Exclusions

Our obligations are to ensure Services are:

  • Provided with acceptable care and skill, avoiding loss and damage;
  • Fit for purpose or meet agreed results; and
  • Delivered within a reasonable time frame.

Restrictions and Exclusions

We are liable for:

  • Damage caused by fault, negligence, or fraud by us or our personnel;
  • Death or personal injury caused by us or our personnel.

Subject to your rights under Australian Consumer Law or other applicable legislation, we do not warrant or accept liability beyond the Statutory Warranties or Our Agreed Liabilities, and any implied warranties are excluded to the fullest extent permitted by law. We are only liable for Services you or your Agent have validly enrolled in. We disclaim liability for indirect or consequential losses, including loss of profits, business, or data.

We will provide Services within a ‘reasonable time frame’, but dates are provided on a best efforts basis and not guaranteed.

We are liable for:

  • Acts or failures related to Excluded Properties;
  • Delays or failures due to causes beyond our control, such as natural disasters or technical issues.

Limiting Your Liability

You are not liable for indirect or consequential losses we suffer due to your breach of these Terms.

Survival, Governing Law, and Assignment

Obligations under “Following Suspension or Termination”, “Restrictions and Exclusions”, and any indemnities survive termination or expiry of these Terms. These Terms and Service Terms are governed by the laws of the state or territory where your property is located. If any part of these Terms or Service Terms is unenforceable, the rest remain in effect. You may transfer your rights under these Terms (if assignable), and we may transfer some or all of our rights and/or obligations.

Contact us: 
Postal: 10 sandringham road, Sandringham, Vic, 3191
Phone: 
Email: [email protected]

Legal Advice

You agree that any information, advice, or materials provided by us in connection with our Services is intended for general guidance only and does not constitute legal advice. It is your responsibility to seek your own legal counsel regarding any such information, including any legal obligations you may have concerning the Serviced Equipment.

These Terms were last updated on 1/10/2024.

Schedule: Service Terms

  1. Smoke Alarm Safety & Compliance Service
  2. Gas Safety & Compliance Service
  3. Electrical Safety & Compliance Service

Smoke Alarm Services & Compliance

Your Legal Obligations

This Schedule outlines the Service Terms for the annual Smoke Alarm Safety & Compliance Service (“Scheduled Smoke Alarm Service”) and Guarantee Services (collectively, “Smoke Alarm Services”).

The Service Fee for each Scheduled Smoke Alarm Service is $90 (plus GST).

Smoke Alarm refers to:

  • A battery-powered, portable smoke alarm or detector (“Wireless Smoke Alarm”).
  • A 240v mains-powered, hardwired smoke alarm or detector (“Wired Smoke Alarm”).
  • A smoke alarm or detector connected to a security system or fire indication panel (“FIP Linked Smoke Alarm”).

Scheduled Smoke Alarm Service

Your Legal Obligations

For each Property enrolled in the Smoke Alarm Services (and not classified as an Excluded Property), we will (provided you meet your obligations under these Terms) ensure that a Scheduled Smoke Alarm Service is performed at least annually. This service will include (but is not limited to):

  • Conducting an annual maintenance check on each Smoke Alarm, including cleaning, running smoke and button tests, and verifying the expiry status of each Smoke Alarm.
  • Performing an annual battery check for all Smoke Alarms at the Property.
  • Assessing the positioning and functionality of each Smoke Alarm against legal requirements and identifying any Smoke Alarms that exceed such requirements (“Excess Smoke Alarm”).
  • Replacing or repairing non-compliant, faulty, or expired Smoke Alarms (excluding Excess Smoke Alarms and FIP Linked Smoke Alarms). If a Wired Smoke Alarm needs replacing, a qualified electrician will be scheduled at no extra charge. If the Wired Smoke Alarm is non-compliant or faulty, a temporary Wireless Smoke Alarm will be installed until the electrician can attend.
  • Creating a report for each Smoke Alarm Service and maintaining a photo database with time/date/location stamps of all Smoke Alarms (in line with our Privacy Policy). In the event of an incident at the property, digital records will be available as an audit trail of the Smoke Alarm Services provided.

The Service Fee for each Scheduled Smoke Alarm Service is $90 (plus GST).

Smoke Alarm refers to:

  • A battery-powered, portable smoke alarm or detector (“Wireless Smoke Alarm”).
  • A 240v mains-powered, hardwired smoke alarm or detector (“Wired Smoke Alarm”).
  • A smoke alarm or detector connected to a security system or fire indication panel (“FIP Linked Smoke Alarm”).

Guarantee Services

For each Property that has received the Annual Service (and is not an Excluded Property), call-out and rectification costs for all Smoke Alarms (excluding Excess Smoke Alarms and FIP Linked Smoke Alarms) will be covered at no charge to the Owner for 12 months following each Scheduled Smoke Alarm Service (“Service Guarantee”) provided by us. If a Property becomes an Excluded Property concerning the Smoke Alarm Services, the Service Guarantee will be void from that date.

Relocating & Replacing Smoke Alarms

To comply with legal requirements, Smoke Alarms must be positioned correctly in your property. Please note that relocating or replacing a Smoke Alarm may result in residual damage from the original installation or the relocation/replacement process. Our technicians are not professional painters or plasterers but will make reasonable efforts to minimize additional damage. Residual damage may vary based on the original Smoke Alarm installation, cable hole size, and existing paint coverage, potentially leading to discolouration. If repairs are needed, we can provide a quote for a professional plasterer/painter upon request, with any such work being at your additional cost.

Gas Safety & Compliance Service

This Schedule includes the Service Terms for the biennial (every 2 years) Gas Safety & Compliance Service (“Scheduled Gas Service”) and Guarantee Services (collectively, “Gas Services”).

The Service Fee for each Scheduled Gas Service is 1 Appliance $220 (plus GST) 2+ appliances $380 (plus GST).

“Gas Appliance” refers to a gas appliance supplied by you at your Property (excluding any appliance supplied by a tenant), and includes (but is not limited to):

Scheduled Gas Service

For each Property enrolled in the Gas Services (and not classified as an Excluded Property), we will (provided you fulfill your obligations under these Terms) ensure that a Scheduled Gas Service is conducted at least once every two years. This service will include (but is not limited to):

Gas Safety & Compliance Service

This service involves a gas safety and compliance check for all gas installations, gas appliances, and gas fittings at least every two years. It will be conducted by or under the supervision of a registered ‘Type A servicing’ gas fitter. The check includes a full service, maintenance check, and, where applicable, a safety and spillage test using a carbon monoxide analyzer and a negative pressure test.

Following each Scheduled Gas Service, a digital Gas Safety & Compliance Report will be issued.

Additionally, a pressure retention test of the main gas line into the Property will be performed to ensure gas tightness.

Guarantee Services

For any Property that has received the Scheduled Gas Service (and is not classified as an Excluded Property), call-outs for Gas Appliance breakdowns, including pilot light relights and thermocouple replacements (“Guarantee Services”), will be provided at no cost to the Owner for 12 months following the Scheduled Gas Service (“Service Guarantee”). This Guarantee excludes recurring faults in a Gas Appliance if the recommended repair is declined by the Owner.

To clarify, if a Property becomes or is classified as an Excluded Property in relation to the Gas Services for any reason, the Service Guarantee will be void from that date.

Electrical Safety & Compliance Service

This Schedule covers the Service Terms for the biennial (every 2 years) Electrical Safety & Compliance Service (“Scheduled Electrical Service”) and the Guarantee Services (collectively, “Electrical Services”).

The Service Fee for each Scheduled Electrical Service is $298 (plus GST).

“Electrical Appliance” refers to an electrical appliance provided by you at the property, excluding solar installations and any appliance supplied by a tenant residing at your property. This includes (but is not limited to):

Scheduled Electrical Service

For each Property enrolled in the Electrical Services (and not considered an Excluded Property), we will (provided you meet your obligations under these Terms) ensure that a Scheduled Electrical Service is performed at least once every two years. This service will include (but is not limited to):

Electrical Safety & Compliance Service

This service involves an electrical safety and compliance check for all electrical installations, fittings, and appliances (unless excluded below) at least every two years. The check will be performed by or under the supervision of a qualified electrician. The service includes:

– A digital Electrical Safety & Compliance Report issued after the completion of each Electrical Safety & Compliance Service.
– A comprehensive switchboard inspection, which includes a condition and safety check, insulation resistance testing, and RCD/safety switch testing.
– Examination of all accessible power points, including earth loop and polarity tests.
– A safety check of the electrical appliances at the Property, assessing damage to plugs, leads, and casings.


To be included in the Scheduled Electrical Service, electrical installations, fittings, and appliances must be accessible. “Accessible” means that the installations, fittings, or appliances are not located under the house, in the roof, on the roof, or obscured by immovable items due to weight, risk of floor damage, hard-wired components (e.g., ovens), or high placement. If any installation, fitting, or appliance is inaccessible, the Scheduled Electrical Service will not cover that specific item.

Guarantee Services

For any Property that has received the Scheduled Electrical Service (and is not classified as an Excluded Property), we will provide the following Guarantee Services at no charge to the Owner for 12 months following the Scheduled Electrical Service (“Service Guarantee”):

– Call-outs for electrical safety issues related to any Electrical Appliances checked during the Scheduled Electrical Service, including switchboard, power point, or switch faults (excluding general issues with Electrical Appliances, lighting, or inaccessible electrical fittings or fixtures).
– Replacement of faulty or damaged safety switches, standard light switches, standard power points, fuses, and circuit breakers (excluding globe replacements).

To clarify, if a Property becomes or is classified as an Excluded Property concerning the Electrical Services for any reason, the Service Guarantee will be void from that date.